Dare I say and that is what you get for having a cable internet connection we would have had you back up and running within 24 hrs with credit for all down time. HEE HEE you know where to find me when you are ready to switch! Sorry, I just couldn't resist since you live in one of my service areas! Irish Oh and I almost forgot...I thoroughly enjoyed the sneak peak! Can't wait for you to post so I can leave criptic reviews!