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Teh internetz haven't dropped
Nov. 26th, 2008 01:12 amDear comcast,
You have a long list of sins. Let me show them you:
1. You changed our old, trusted modem to a modem/router combo, which is worth less than the metal it contains.
2. You omitted to inform us that the modem/router combo involved giving us a more expensive package when you gave it to us.
3. When you installed the internetz in our new place, you conveniently forgot to install the TV connection.
4. When I phoned you to point out that a) our internet was dropping faster than rain drops in a torrential shower and b) you didn't install the TV, you in turn pointed out that we weren't being charged for the TV use. I asked whether it was still true that having the combo of internet and tv worked out cheaper than just having the internet, and you confirmed that. Then I pointed out that we had asked for that very reason to have the TV/internet combo package, so the fault obviously lay with you. You grudgingly admitted that and offered a special promotional package for the next six months.
5. Two days later, our internetz died, and we were unable to get it back, so I phoned you. You pointed out that our package had been changed. After some considerable digging, involving a half-hour conversation with you, you worked out that the promotional package you had sold us a couple of days previously did not include the "home network" which we'd never asked for in the first place. You courteously changed the billing back to home network, and we had the internetz back. For a while, anyway.
6. The connection still kept dropping, and I phoned you again to complain. Because, let's face it, with all the competition in the internet provider world, it's not quite acceptable to pay x amount for a connection that barely exists. You again sent someone around to check it out. I did mention that I believe there is a problem with the modem/router combo, but you dismissed it. Using many big words, you very nearly sounded intelligent. Mr Techfix turned up, boosted the modem/router combo and conversationally told me he'd never had so many complaint calls than since comcast started using the modem/router combo. I nodded gravely and mentioned that I had indeed voiced my suspicion that it's exactly that which keeps dropping our internet connection to the helpline, but it was, unfortunately, dismissed immediately.
7. Last Friday night, the internet left our home yet again, and it didn't return, so I phoned you again. This time, my patience about gone, I told you I want the modem/router combo replaced with a modem because I have my own router, and I never had any problems whatsoever with the connection when we used a simple modem and our own router. You grudgingly agreed to send someone around this morning between 10 and 12, which was the earliest appointment. At the time I asked you, rather incredulously, whether you'd expect me to live without internet access from Friday night until Tuesday morning. You shrugged. "Well, not much I can do, ma'am." Thankfully, the internetz came back intermittently. Today, nobody turned up between ten and noon. At about ten past four, you arrived, then took an hour to actually set it up because your head office in Atlanta, which sets the ip addresses etc, couldn't be arsed to stop drinking coffee for the two minutes it takes to set the connection. My kids were late for self-defense, and I'm not impressed with that either. I mean, come on, ten to twelve in the MORNING, and you turned up past FOUR in the AFTERNOON.
Seven sins, eh? And guess what? Our internet connection has not dropped even once since we set up our own router. So, bite me, but I think we can safely bet that the problem lay with your mediocre modem/router combo. You have yet to reinstate the promotional package onto our bill, and you have yet to grant that $20 credit you promised last Friday night when I was rather indignant that we might not have internet till today. Do you seriously believe I won't fight the next bill you send?
Entirely unimpressed and looking around for other internet service providers. Because, really, I don't need your TV services. The only reason we have it is because it saves us about $7 a month to subscribe to the combo. Even more, since I will absolutely insist you charge us the promotional deal rather than the full price while I'm shopping for other providers. We don't watch TV. Ever. And since you couldn't be arsed to provide a splitter for the modem and tv in the one cable socket, the TV isn't even available unless we take the modem out. As if.
No love,
one of your many disgruntled customers
You have a long list of sins. Let me show them you:
1. You changed our old, trusted modem to a modem/router combo, which is worth less than the metal it contains.
2. You omitted to inform us that the modem/router combo involved giving us a more expensive package when you gave it to us.
3. When you installed the internetz in our new place, you conveniently forgot to install the TV connection.
4. When I phoned you to point out that a) our internet was dropping faster than rain drops in a torrential shower and b) you didn't install the TV, you in turn pointed out that we weren't being charged for the TV use. I asked whether it was still true that having the combo of internet and tv worked out cheaper than just having the internet, and you confirmed that. Then I pointed out that we had asked for that very reason to have the TV/internet combo package, so the fault obviously lay with you. You grudgingly admitted that and offered a special promotional package for the next six months.
5. Two days later, our internetz died, and we were unable to get it back, so I phoned you. You pointed out that our package had been changed. After some considerable digging, involving a half-hour conversation with you, you worked out that the promotional package you had sold us a couple of days previously did not include the "home network" which we'd never asked for in the first place. You courteously changed the billing back to home network, and we had the internetz back. For a while, anyway.
6. The connection still kept dropping, and I phoned you again to complain. Because, let's face it, with all the competition in the internet provider world, it's not quite acceptable to pay x amount for a connection that barely exists. You again sent someone around to check it out. I did mention that I believe there is a problem with the modem/router combo, but you dismissed it. Using many big words, you very nearly sounded intelligent. Mr Techfix turned up, boosted the modem/router combo and conversationally told me he'd never had so many complaint calls than since comcast started using the modem/router combo. I nodded gravely and mentioned that I had indeed voiced my suspicion that it's exactly that which keeps dropping our internet connection to the helpline, but it was, unfortunately, dismissed immediately.
7. Last Friday night, the internet left our home yet again, and it didn't return, so I phoned you again. This time, my patience about gone, I told you I want the modem/router combo replaced with a modem because I have my own router, and I never had any problems whatsoever with the connection when we used a simple modem and our own router. You grudgingly agreed to send someone around this morning between 10 and 12, which was the earliest appointment. At the time I asked you, rather incredulously, whether you'd expect me to live without internet access from Friday night until Tuesday morning. You shrugged. "Well, not much I can do, ma'am." Thankfully, the internetz came back intermittently. Today, nobody turned up between ten and noon. At about ten past four, you arrived, then took an hour to actually set it up because your head office in Atlanta, which sets the ip addresses etc, couldn't be arsed to stop drinking coffee for the two minutes it takes to set the connection. My kids were late for self-defense, and I'm not impressed with that either. I mean, come on, ten to twelve in the MORNING, and you turned up past FOUR in the AFTERNOON.
Seven sins, eh? And guess what? Our internet connection has not dropped even once since we set up our own router. So, bite me, but I think we can safely bet that the problem lay with your mediocre modem/router combo. You have yet to reinstate the promotional package onto our bill, and you have yet to grant that $20 credit you promised last Friday night when I was rather indignant that we might not have internet till today. Do you seriously believe I won't fight the next bill you send?
Entirely unimpressed and looking around for other internet service providers. Because, really, I don't need your TV services. The only reason we have it is because it saves us about $7 a month to subscribe to the combo. Even more, since I will absolutely insist you charge us the promotional deal rather than the full price while I'm shopping for other providers. We don't watch TV. Ever. And since you couldn't be arsed to provide a splitter for the modem and tv in the one cable socket, the TV isn't even available unless we take the modem out. As if.
No love,
one of your many disgruntled customers