Dear Comcast

[lady_karelia]

Ah, okay, let's not go there. You still suck majorly, and no, no matter how friendly your private messages are, I will not again phone you, I'm about done with you. I'm tired of explaining to everyone I speak to in your company our whole plethora of grief, hear your sympathies and then find that absolutely nothing has been done! AT&T looks increasingly attractive, and that's saying a lot. Tonight was about the 7th Saturday since October that the internet went dead. But you don't have the guts to admit it; you pretend it's something you don't know about. I've now met more than enough techs to know that your Saturday night outages are not random. I've met enough dissatisfied customers to know that we're by no means alone with our dissatisfaction. Considering your action last month, the only thing that will convince me to remain your customer is for you to scrap our bill to zero and three months of free service. Stellar service, that is. You wish to discuss this? Give me a live chat link or do it via e-mail. I don't like phones. And internet obviously isn't an option since you're pathetic at providing the service.

No love,
me

Comments

[sunnythirty3.livejournal.com]

You tell 'em, girl!

[lady-karelia.livejournal.com]

Oh. I so will. I just saw they charged us $24 for changing the modem. It was changed because their initial shitty modem/router combined one didn't work at all, and they have the audacity to charge us for switching? Ggggrrr.

[irishredlass69.livejournal.com]

snerk... I never have liked cable internet

[lady-karelia.livejournal.com]

You know, we had no problems with them before we moved. Since we moved, it's been problems galore. We're going to switch providers.

[elise-wanderer.livejournal.com]

I just spent the hols back east with family. At my mom's, I was at the mercy of the slowest dialup known to man (connect, wait five minutes, read "Page Load Error," disconnect, repeat at least 15 times, scream at random intervals). At my brother's, I got to "enjoy" Comcast's stellar blessings. Much faster, indeed, but he had to go downstairs to reset the router at LEAST once a day, and sometimes even that didn't do it. I don't believe I was there on a Saturday, so I can't add to that database, but I can confirm that my brother, a high-level computer programmer and consequently quite proficient at all things technical, was talking about getting Fios (that's how it's spelled, yes?), even though it would mean digging a long, long trench through the front yard.

Technology is a wonderful thing, but only when it WORKS!

~hugs~
w

[lady-karelia.livejournal.com]

When we first moved, they switched to a different modem, this one a combined modem/router. It didn't work. I just saw that on the latest bill, they charge us $24 for visiting and bringing a different modem... Colour me divinely unimpressed with their service... I feel for your brother! I'm starting to see why customers refer to it as Crapcast.

*hugs back*

[blue-paris.livejournal.com]

Did I mention that Portland-Ryan has been having the same thing we had before, where the connection drops like, twice an hour at random? He uses Comcast too...

[lady-karelia.livejournal.com]

Why am I not surprised... Twenty-four freaking dollars on the latest bill for visiting to bring the new modem. I shall have words with them tomorrow and continue to make public posts about their lack of service.